We all need a helpful reminder every now and then. With the pressure of our always-on-the-go lifestyles, sometimes we can forget to show up for meetings that really matter to us! If a client forgets to join your call, or a customer forgets to show up for their appointment it doesn’t necessarily mean they are snubbing your business or not interested.
Success is in the follow-up…
Set and Forget
People miss appointments all the time, but many times this is completely preventable. Sending a reminder a few days or even weeks before is a great way to not only keep you organized but also ensure your customer follows through on their end. to cover your However, it doesn’t do much when it comes to staying top of mind.
Setting scheduled, automated appointment reminders as soon as the appointment is booked eliminates the hassle of constantly following up and significantly increases the likelihood your customer will actually show up.
What Customers Actually Want From a Reminder
Many times people want you to send them a reminder using a channel that is most convenient for them and that they’ll actually check. Sending a reminder via text significantly increases attendance because everyone has their phone on them at all times. We’ll bet you’re reading this on your phone right now!
There is a higher chance your customer will read the message. Automating this process also allows you to send out multiple reminders to more than one person at a time.
Customers often book appointments weeks or months in advance before life gets in the way. By sending well-timed reminders people are much more likely to reschedule inconvenient appointments rather than not showing up at all.
Not Just a Number
The worst part about waiting for an appointment is feeling like just another number in the queue. Creating your reminder messages with a personalized tone helps your customers feel welcomed. Nobody wants to feel spammed.
There are so many benefits to creating automated appointment reminders for your customers. We hope this helped you in creating a more efficient process for your business.